Return and Exchange Method
Product Appreciation Period
Except for perishable foods, products with a short shelf life (which will expire upon return/cancellation), customized products, current newspapers, periodicals or magazines, unsealed audio-visual products or computer software, game point cards, other point cards, unsealed personal hygiene products, etc., which are not subject to the 7-day appreciation period according to the "Criteria for Reasonable Exceptions to the Right to Cancel Telecommunications Transactions", the products will have a 7-day appreciation period (7 days including holidays) from the time they arrive in your hands.
If you need to return a product, please contact our customer service staff within 7 days of receiving the product and provide your "name", "order number", "contact number", "name of the product being returned", "reason for return and photos" and other information. Our customer service staff will assist you with the return or exchange after receiving the information. Customer service email: rootedpathinfo@gmail.com Customer service hotline: 5363 2074
Return Policy
The returned merchandise must be unused and free from stains and faults not caused by human factors. The Consumer Protection Law guarantees that the 7-day appreciation period is only for you to hesitate and confirm whether the product meets your needs. It is not a trial period for the product. If this store reminds you, please keep the complete original packaging (including the outer packaging box), otherwise no returns will be accepted.
Returns cannot be accepted in the following cases:
The product appreciation period exceeds 7 days.
The product has been opened and used, or has been damaged due to human factors, such as: soiled, faulty, damaged, worn, abraded, scratched, or dirty.
The returned merchandise packaging is damaged or incomplete, or the invoice or accessories are missing.
Malicious or high volume returns.
Return Process
Contact customer service → Confirm that the product can be returned → Prepare complete product and invoice → Provide delivery time, contact information and address → The product will be collected by the logistics company entrusted by the store.
Refund Instructions
Credit card payers: After confirming that the return is successful, the amount will be directly refunded to the original credit card account.
Cash on delivery: Once the return is confirmed to be successful, the refund fee will be transferred to the bank account you provided.
Exchange Notice
The exchanged goods must be unused and free from damage or faults not caused by human factors. If the store has reminded you, please keep the complete original packaging (including the outer packaging box), otherwise the exchange will not be accepted.
Exchange process
When you and this store agree to exchange products, please return the original order and place a new order with the store. The company will only send you an invoice for the difference and collect or refund such fees. If there is no difference, no additional processing is required.
